4 min readField service managers have a lot of responsibilities when it comes to managing field service operations. They are responsible for overseeing field workers, coordinating schedules, tracking equipment, responding to emergencies, and ensuring timely and proper service delivery for customer satisfaction. This can be a daunting task, especially when done manually. However, there are several things that […]
4 min readFor field service businesses in 2023, ensuring efficient task tracking is crucial for maximizing profits and enhancing employee performance. Traditionally, monitoring task progress, equipment usage logs, and task completion times have been labor-intensive and impractical, especially in remote worksites. To tackle these challenges head-on, forward-thinking businesses and organizations are adopting QR code-based systems for task […]
6 min readSince the last few months, artificial intelligence has been occupying headlines and conversations. The buzz began with ChatGPT being launched in November 2022 and transforming our interaction with generative AI. The global AI market is estimated to be worth $1.5 trillion by 2030 with a CAGR of 38.1% from 2022 to 2030. Growing demand for […]
8 min readThe field service industry is experiencing exponential growth in demand, which is crucial for customer satisfaction. However, this growth also brings forth challenges and opportunities for managers who are responsible for managing and improving processes within their organization. Whether you’re a small business owner or an enterprise with thousands of customers, one of the biggest […]
6 min readToday from technology to changing consumer behavior, the business landscape keeps changing and evolving. As organizations strive to maintain their competitiveness, one challenge all businesses face is managing their field service teams effectively. Managing a field service team is a challenging task. There are so many factors you have to keep track of, and quality […]
7 min readThe global market for field service management software was worth an estimated $3.24 billion in 2021. The market is expected to grow over the next 5 years, at an annual growth rate of 13.9% eventually reaching a value of $8.06 billion by 2028. It indicates that FSM services are an integral part of a business […]
3 min readHow do your employees spend their workday? How much time is spent in various jobs? Which job takes most of their time? Any such questions about their daily activities need absolute answers backed by data. You cannot manage what you cannot measure. Since time doesn’t discriminate, this data can give you surprising and inspiring insights. […]
3 min readBusiness Continuity is a term getting mentioned frequently, but what is it really, and what does it mean for your business? Well, it is not the same thing as Disaster Recovery, which is concerned about getting back into operations as quickly as possible after a flood, cyberattack or other big event – though a Disaster […]
3 min readData Security & User Privacy – Two critical pillars of modern Enterprise SaaS Platforms for Field Service Management You have seen the Zoom CEO’s thoughtful message recently when their security & privacy shortcomings were brutally exposed by hackers who were able to break into Zoom meetings with ease. This story highlights the emphasis that all […]
3 min readThis Coronavirus outbreak is impacting businesses in ways that we never thought possible. Did you ever think how your company would function if all your employees worked from home for days or weeks? While field service businesses have been dealing with remote workers as part of their field operations, this is the first time that […]