High customer expectations, continuous digital transformation, and the integration of artificial intelligence are shaping the future as field service trends. In response to these, businesses are adopting innovative ways to leverage data, technology, and operational enhancements. In 2024, the major efforts are to not only meet but exceed the challenges presented.
According to recent research from Markets and Markets, the projected revenue for the field service management market is expected to reach USD 5.7 billion by 2026. Organizations are implementing intelligent and scalable systems to meet field service management trends and optimize their end-to-end field operations.
Businesses lacking modern strategies, tools, and processes are at risk of not surviving. Given that 86% of customers are willing to pay a premium for a superior experience, businesses cannot ignore the importance of customer expectations.
As the field service industry transforms, organizations within it must evolve as well. To enhance their growth and profitability, companies need to remain updated on the technologies and trends influencing their capacity to provide competitive services.
In this blog post, we are exploring the top 3 field service trends that are likely to dominate the industry in 2024.
Field Service Trends Dominating 2024
Below are the top 3 field service trends that are going to shape the future of the industry. Most businesses are quick to adopt to these trends
- Use of Advanced Technology
Using advanced technologies is pivotal in enhancing the capabilities of field service organizations. Businesses are increasingly investing in cutting-edge technologies such as artificial intelligence (AI) and machine learning (ML) to empower their workforce and elevate efficiency.
Field service companies can leverage AI-backed tools for tasks such as optimizing routes, creating intelligent schedules, and facilitating seamless employee dispatch. AI proves valuable in addressing business challenges, such as maximizing output without inflating costs, through the automation of time-consuming, manual, and repetitive tasks.
As field service operations expand, the integration of AI and smart algorithms becomes instrumental. It plays a role in driving efficiency and optimizing service delivery, all while preserving a personalized, human touch in interactions with customers.
- Sustainable field service operations
Achieving sustainability remains a prominent focus for most industries. As we approach 2024, it is becoming a part of field services trends too.Travel is an integral aspect of field services. Therefore, efforts to reduce fuel consumption and vehicle emissions serve as a starting point for sustainability initiatives.
Technological advancements are helping field service companies move closer to achieving net-zero emissions, or at least reducing them, through various means.
Route Optimization: Applications, such as a mileage tracking app, use GPS, traffic patterns, and job site locations to offer the most efficient travel routes. A significant 68% of field service companies prioritize route optimization to decrease miles traveled, site visits, and CO2 emissions in their sustainability programs.
Remote Work & Communication: Field service automation software facilitates the use of remote work and communication tools to minimize travel requirements. It utilizes remote troubleshooting to decrease the necessity for on-site service visits.
Energy-Efficient Equipment: Promote the adoption of energy-efficient and environmentally friendly equipment during service calls. Educate technicians on the significance of using such tools to minimize environmental impact.
Waste Reduction and Recycling: Implement practices to reduce waste generation during service operations. You may also recycle materials and promote proper disposal of hazardous waste, especially if you are a healthcare provider.
In addition to these measures, field service companies can enhance sustainability by minimizing the use of printed materials and paperwork. For example, businesses can begin this effort by adopting digital forms for field data collection.
Implementing a digital knowledge base with role-based permissions grants workers access to all information in the field without the need for printing and reprinting.
- Smarter Scheduling & Dispatching
In the landscape of high customer expectations and a scarcity of skilled workers, effective scheduling will be one of the key field service trends.– Assigning the appropriate staff to the job.
Smart scheduling and dispatching involve:
– Dispatching them at the correct time.
– Providing an efficient route, along with the necessary equipment and qualifications for effective job completion.
When executed proficiently, scheduling becomes a competitive advantage, resulting in improved resource matching, punctual arrivals, and fewer last-minute cancellations. A McKinsey study indicates that implementing smart scheduling can lead to a 29% increase in productivity and a 67% decrease in weekly job delays.
- Home Healthcare Business: Prioritizes matching the right worker with specific qualifications to each job, considering the diverse services provided.
- Solar Installation Business: Emphasizes efficiency by scheduling multiple appointments nearby, particularly relevant for businesses with core services.
AI assumes a pivotal role in intelligent scheduling, with AI-enabled systems undertaking various tasks. These systems generate worker schedules and optimize them in alignment with company key performance indicators (KPIs).
It further considers travel time, adjusts travel routes based on real-time data, and matches workers to suitable jobs.
Field service trends are reshaping the way the industry operates and delivers services. The infusion of advanced technologies, particularly AI and ML, is becoming synonymous with efficient field service operations.
Furthermore, sustainability is taking center stage. It prompts a shift towards eco-friendly practices including route optimization and smart scheduling. Organizations are adopting technological solutions to reduce their environmental footprint while enhancing operational efficiency.
In the realm of smarter scheduling and dispatching, businesses need to recognize the critical role it plays in meeting customer expectations and maintaining a competitive edge. The implementation of AI in the scheduling process streamlines the operations further.
As we navigate these field services trends, it is clear that adaptability and technological integration will be the keys to success in the field service industry of 2024. For businesses seeking to stay ahead of the curve, a field service management app may prove to be an ideal starting point.
Such an app can seamlessly integrate advanced technologies, offering a configurable solution that aligns with the specific business needs. Field service automation helps in keeping up with the trends, all while managing end-to-end workforce management.