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Things to Consider While Choosing EVV Software

4 min read
Healthcare managers must consider certain criteria to adopt the best EVV software suited for their business.


What is EVV?

Electronic Visit Verification is a system that tracks work performed, hours, notes, accurate location information, and other important data about the patient-caregiver interaction, including the service provider. All personal care services and home health services that require an in-home visit by a provider must use EVV. All care agencies providing care to people in their own homes will eventually be required to be compliant with state EVV requirements.

It’s time to stop thinking of EVV as a checkmark and start thinking of it as an important and exciting innovation that will improve the healthcare industry as a whole. EVV software has the potential to change how we view and manage health care, and it’s important that we start exploring all the possibilities it offers. Outside-the-box thinking is key when it comes to EVV and how we can use it not just to meet compliance deadlines, but also to improve care delivery, faster medical billing, better scheduling and communication, and reduce fraud. Always-available data is crucial in achieving these goals.

Benefits of EVV Software

Reduced Manual Errors –

Caretakers often take notes, fill out forms and record information later without EVV or access to mobile health records. This process leaves more room for error because there are multiple steps involved and information is not recorded immediately. EVV is essential to get accurate patient records.

Easier Scheduling –

Homecare appointments are often moved at the last minute, but by utilizing a mobile app, caretakers can view the most up-to-date appointment information, as well as set reminders for upcoming appointments. This way, you can avoid wasted commute time, no-shows, and scheduling errors.

More Accurate Time and Attendance Tracking –

The EVV mobile app is designed to make things easier for caretakers by automatically time stamping check-in and checkout times, as well as verifying if the caretaker arrived at the scheduled appointment time. This helps to ensure accurate data for payroll, reimbursements and patient health records.

Quick and Efficient Billing –

EVV homecare billing is much more efficient than the old-fashioned paper method. With EVV, medical staff can enter their time and patient notes in real-time, which also reduces errors. Billing codes are uploaded instantly, which not only saves time, but also reduces transcription costs by eliminating processing time delays.

Quick Payments –

Quick and efficient billing and time tracking can help homecare agencies receive government reimbursements more quickly, which can simplify and improve agency revenue cycle management and allow agencies to grow faster. EVV automates and speeds up this process so that agencies can focus on providing care to patients.

Better Care Delivery –

In the end, Electronic Visit Verification equals less time spent on administrative tasks, less paperwork, and fewer errors associated with communication breakdowns. This creates a better work experience for homecare staff and patients by improving interactions and patient experience.

So how would you go about picking the best EVV software for your business? Here are some criteria to consider.

Criteria to Consider While Choosing Your EVV Software-

1. Software flexibility and configurability

Your EVV software needs to be flexible in order to be able to use existing infrastructure and keep up with new technology as it comes out. Flexibility also makes it easier to integrate the system, collect data, and include data from other sources. When you’re planning how to implement EVV, you need to consider all the different ways of managing, monitoring, and recording care. This will make sure that using EVV is a smooth and easy experience for patients and caregivers.

State agencies should look for an adaptable yet integrated approach that can support multi-device EVV in order to be prepared for situations such as online versus offline data entry. This will ensure that processes won’t fail if online services are unavailable.


2. Interface for seamless claim management

A flexible, modular EVV solution is valuable because it allows you to take advantage of the end-to-end care continuum. The EVV interface must be able to exchange information to and from the MMIS and other applications.

For optimal flexibility, EVV modules should be able to operate together with a claims processing application as an end-to-end solution, as well as independently with integration to applications built by other vendors.


3. Robust training and outreach support

For a smooth EVV transition, it’s important that all stakeholders understand and buy into the benefits of the new solution. As a key driver of the state’s programs, the EVV vendor has a responsibility to provide timely and appropriate outreach and training. A well-structured, comprehensive training plan is essential for provider agencies and caregivers transitioning to a new system or process. It promotes awareness of deadlines and requirements and informs members of expectations for use.

In order to empower stakeholders to use an EVV solution, vendors must provide the proper tools and training. By doing so, vendors can ensure that stakeholders are able to utilize the technology effectively.


4. Federal and security requirements compliance

Security should be one of the primary focuses when designing any system, but this is especially true for those in the healthcare sector as they are more vulnerable to cyberattacks. It’s crucial that the agency’s EVV system meets federal regulations, HIPAA requirements, and HITRUST standards in order to maintain a high level of security. This includes having a secure system, utilizing security protocols and procedures, following data and application security standards, implementing network and administrative protections, and incorporating personal security measures.

Committed to security compliance, a comprehensive EVV software exchanges data with insurers, health plans, employers, brokers, patients, and other state agencies using privacy-compliant methods and security protocols. State agencies rely on the system to monitor regulatory changes and proactively address them.


5. Project management expertise to accelerate implementation

State agencies need a reliable and experienced partner to ensure success with their EVV program. The vendor must have a clear understanding of the client’s needs and how to put the project plan into action.

The EVV system offers a comprehensive set of turnkey plans, procedures, and delivery accelerators to initiate, plan, execute, manage, and control project activities.



EVV provides opportunities for other types of healthcare clinics to become more mobile and has applications that include telehealth and remote patient monitoring. While new technology can sometimes cause negative reactions or pushback, it’s important to remember that EVV is hugely beneficial and necessary during these times when many are struggling with the pandemic. EVV is an important step in the right direction for mobile device adoption and remote access to patient information.

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